As a Field Service Representative – Frequency Drives (Frequentieregelaars), you will be working with the complete range of frequency drives and soft starters that integrate seamlessly into various factory applications and infrastructures, in diverse technical and technological environments.

You will serve as the primary point of contact and a trusted support line for the clients. You will tackle technical issues, and that will be part of your journey, helping you expand your expertise and grow your skill set. You will have the opportunity to work independently, in a dynamic, fast-paced environment with a practical mindset and a client-oriented focus.

And most importantly, you will be continuously trained, both through numerous online courses and on the job.

Key responsibilities:

• Attend and follow multiple training sessions designed to help you gradually assume and perform your tasks within your hands-on role as a field technician
• At the same time, continuously upskill in order to be able to provide technical support and educate clients on products and services offered
• Develop and maintain a broad understanding of the company’s product and service offering
• Perform installation, inspection, troubleshooting, and repairs across the frequency drives and soft starters range, including assistance and commissioning of frequency converters
• Perform preventive, curative, and corrective maintenance on the equipment
• Work on the “revamping” projects (upgrades, renovations, and software upgrades/implementation)
• Follow-up on returned products (technical and expertise report)
• Perform basic audits of clients’ equipment and systems, as well as technical tests, adjustments, and diagnostics
• Perform your work independently or within a team, according to your level of experience; depending on the level of complexity of the intervention, you will always have the support of a product specialist or a more senior field specialist to help you upskill or assist in resolving a possible technical issue
• Work with clients from various sectors (machine builders, pharmaceuticals, food, petrochemicals, steel, etc.)
• Provide clients with a detailed technical explanation and relevant technical support; advise them on best practices, new services, and upgrade opportunities, as well as on possible issues and ways to solve them efficiently
• Communicate regularly with the Planning Coordinator for the smooth execution of interventions
• Provide timely reports and perform administrative tasks as required
• When possible and depending on the client’s needs, identify sales opportunities and submit them to sales teams
• Respect and implement all relevant quality and safety measures, policies and guidelines, always putting security first