Position title
Planning Coordinator – Technical Services

For one of its clients – an international player engaged in the manufacture of electrical devices and sales of related services, who is willing to generate business growth in Belgium – Artemys is looking for a Planning Coordinator for Technical Services, who will organise and plan the activities of a team of electro-mechanical technicians.

Location: Brussels


As planner and coordinator of day-to-day activities of a team of technicians, you will be a member of the strategic back-office unit within an international manufacturing company that is currently sustaining its growth through service-related and project management offers. Your responsibilities will include:

• Planning the electro-mechanical works that will be executed by teams of qualified technicians at the client’s site
• Communicating with clients over the phone to determine their needs and requirements/scope of work, and plan accordingly the necessary resources (technicians, equipment, material)
• Planning travel activities of technicians (field trips, client visits) by trending and prediction
• Optimizing client visits ensuring the balance between urgencies and planned activities
• Providing remote support to technicians
• Ordering spare parts and material needed for the intervention
• Managing all notifications to clients and client interventions (rescheduling, confirmations, deliveries, etc.)
• Sharing your observations and inputs about operational Efficiency & Process Improvement
• Ensuring 100% safety for the field technicians
• Providing technical support and relevant information to the Customer Care Centre and inside services
• Attending and actively participating in regular review meetings with operations and sales teams
• Regular reporting on your activities using the appropriate reporting tools


• A relevant degree
• Experience as a field technician, and willingness to take on a more coordinative function
• Ability to work safely, use good judgement, make critical decisions, and work well with others
• Excellent knowledge of MS Office Applications and effective use of report writing tools
• Strong analytical skills, willingness to take initiative, and the ability to learn quickly
• Capability to deal with an intense workload
• Good communication, organizational, and interpersonal skills
• Fluency in Dutch and French, and a good knowledge of English

Job Benefits

• A full-time employment contract
• A strategic function within an international key player in the field of Energy Efficiency
• Continuous learning and development opportunities and access to the internal mobility program
• A full and competitive compensation package with a wide range of advantages (attractive salary, insurances, bonus system, meal vouchers,…)
• Fully flexible homeworking option

Employment Type
Duration of employment
Energy and automation
Job Location
Date posted
21 June 2022
Valid through
20 July 2022
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Position: Planning Coordinator – Technical Services

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